AI-Powered Support Routing
Intelligent ticket routing and prioritization
Our AI-Powered Support Routing system automatically categorizes, prioritizes, and routes customer support tickets to the right agent or team. By understanding ticket content and context, it ensures faster resolution times and better customer satisfaction.
Key Features
- Intelligent ticket categorization and tagging
- Automatic priority assignment based on content analysis
- Smart routing to appropriate agents or teams
- Sentiment analysis for urgent cases
- Integration with popular support platforms
How It Works
The system analyzes incoming tickets using natural language processing to understand the issue, urgency, and required expertise. It then automatically assigns priority levels, tags tickets with relevant categories, and routes them to the most appropriate agent based on workload, expertise, and historical performance.
Impact
Support teams have reduced average response time by 55% and first-contact resolution rate increased by 28%. The system processes over 5,000 tickets daily with 94% accuracy in routing. Customer satisfaction scores have improved by 22%.